Terms of Service — Pens by Moosie

1. Overview

This website is operated by Pens by Moosie. Throughout the site, the terms “we”, “us”, and “our” refer to Pens by Moosie. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read these Terms carefully before using our website.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

You must not transmit any worms, viruses, or destructive code. A breach of these Terms will result in immediate termination of your Services.

3. Products and Handmade Nature

All pens sold by Pens by Moosie are handcrafted individually in our home workshop in Port Allen, Louisiana. Each item is unique and may vary slightly in appearance due to natural materials and hand‑turning processes.

We make every effort to display colors, materials, and details accurately, but we cannot guarantee exact color accuracy on all screens.

4. Order Acceptance

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including:

• Product availability

• Errors in product information

• Suspected fraud or unauthorized activity

If we cancel an order, we will notify you using the contact information provided at checkout.

5. Pricing and Payment

Prices are listed in U.S. dollars. We reserve the right to modify prices at any time without notice.

Payments are processed securely through Shopify’s payment system. By submitting payment information, you represent that you are authorized to use the payment method provided.

6. Shipping

Orders are typically processed within 3 business days. Shipping is handled through USPS, and tracking information is provided once the order ships.

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

7. Returns and Refunds

We accept returns within 14 days of delivery for unused, undamaged items.

To initiate a return, contact us at mr.moosie2@gmail.com with your order number and reason for return. Customers are responsible for return shipping unless the item arrived damaged or defective.

Refunds are issued to the original payment method once the returned item is received and inspected.

8. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Product descriptions and pricing may change at any time.

9. Prohibited Uses

You are prohibited from using the site or its content:

• For unlawful purposes

• To violate regulations or laws

• To infringe on intellectual property

• To harass, abuse, or harm others

• To upload malicious code

• To collect personal information without consent

Violation of these rules may result in termination of your access.

10. Intellectual Property

All content on this site—including text, images, logos, and product descriptions—is the property of Pens by Moosie and may not be reproduced without permission.

11. Limitation of Liability

Pens by Moosie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the amount paid for the product in question.

12. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict‑of‑law principles.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.

14. Contact Information

Questions about the Terms of Service should be sent to: mr.moosie2@gmail.com